Protata Solutions Limited is committed to protecting the rights and freedoms of data subjects, while safely and securely processing their data in accordance with all of our legal obligations as per the Data Protection Act and other applicable privacy laws.
We hold personal data about our employees, clients, suppliers and other individuals for a variety of business purposes and it’s only through this personal data that we are able to provide our services.
This policy sets out how we seek to protect personal data and ensure that our staff understands the rules governing their use of the personal data to which they have access in the course of their work. Please read this Policy carefully as by using our website or any services we offer, you are agreeing to be bound by this Policy in respect of the information collected about you.
Protata.co.ke is owned and operated by Protata Solutions Limited (“Protata Solutions Limited”, we or us), a company registered in Kenya. Please note that we do not provide, own or lease any property ourselves and we do not act for any other lettings or real estate agency. Our registered office is Karen Village, Studio 13, Ngong Road, Nairobi. P. O. Box 2886-00606 Nairobi. Kenya.
We may collect your personal data when you use this site or our services; specific situations include:accessing or browsing our website; communicating with us in person or via phone/email;completing our online forms; andcalling us or sending us an enquiry (including via 3rd party property portal websites).
We may also collect your personal data from our business partners who have your consent to pass it on, or when we monitor and record email and telephone communications with you or between you and others who are using our systems or those of our agents acting on our behalf.
When you visit, register or use the services on our website or via a Protata Solutions Limited Office, you may be asked to provide certain information about yourself, including your name, contact details, company name or affiliation, gender, date of birth and information about your property or personal circumstances as a Seller, Purchaser, Landlord, Tenant, Licensee or anyone interested in a property or the products & services offered by us. Collectively, we refer to this as “Your Information”. All of the areas on our website where you might enter personal information assume your agreement and consent (or otherwise) to our use of your information. We always use the most recently submitted information or form to reflect your current consent status.
We (and those acting on our behalf) collect, store and process your personal data for the following reasons:to make our website available, to customise it, to provide our content and your content tailored to individual requirements; to understand your needs and provide you with improved products and services, newsletters and other communications;to make this website’s content available to you when you use third party websites;for purposes related to providing our services to you, including the selling, letting & managing of property;protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent /franchise quality, integrity, compliance and security of business processes;to communicate with third party credit reference agencies to perform credit checks against you or on your behalf;for our internal record keeping requirements including collection of anonymised details about visitors to our website to compile aggregate statistics or produce internal reports;
with your agreement, to contact you about our or our business partners’ promotions, products, and services or other information which we think you may find interesting, offers, or for customer satisfaction purposes (including contact by email or SMS);for market research, analysis, testing, monitoring, risk management and administrative purposes (including diagnosing technology problems which may be reported to us); andfor any purposes related to the above or where we have a legal right or duty to use or disclose your information (including for abuse, crime and fraud prevention and related purposes).The following features, by their nature, require and make use of personally identifiable information.
Protata Solutions Limited services which include sending SMS and email messages are as follows:
We may use your Information to contact you via email or SMS with marketing that is of legitimate interest to you based on your request for our services
A cookie is a small data file which asks permission to be placed on your computer’s hard drive or other mobile or handheld device as you browse this Site or advertisements, videos or other types of Content and which ‘remembers’ that your computer or device accesses this Site. If you accept the cookie, the file is added to your computer’s hard drive or other mobile or handheld device. Most web browsers automatically accept cookies but you may modify your browser settings to decline cookies or to be notified of cookies being placed.
We are committed to ensuring that your personal data is secure and comply with all legal requirements.
The security of your personal information is very important and Protata Solutions Limited is committed to protecting the information we collect. We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined above) and to prevent unauthorised access to it. The computers that store the information are kept in secure facilities with restricted physical access and we use secure firewalls and other measures to restrict electronic access. We use SSL encryption on our website, from which we transfer certain personal information.
We take measures to destroy or permanently de-identify personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.
All of the information we collect or record is restricted to our offices. Only employees and Licensee’s who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to cooperate with our security checks before we disclose information to you.
We retain your personal data, any other information which we have collected and any of your content that you have submitted to the extent required by applicable laws and as we may require for operational and legal purposes.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your information to them in order to deliver the service. By using our website & services you consent to us providing your information to the third parties licensed by us to provide such services. We share the information we collect with, but not limited to:
For free of charge, you may have the right to:obtain confirmation that we hold personal information about you;request access to and receive information about the personal information we maintain about you; andreceive copies of the personal information we maintain about you.
If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your personal information.
If we obtain your information by consent you have the right to withdraw any consent you previously provided to us. You have the choice to restrict our collection or use of your personal data in the following ways:
Our services are for users age 18 and over and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personal information to us please contact us.
If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
Please get in touch with us using one of the following methods:
Write to us at to Protata Solutions LimitedHead Office: Karen Village, Studio 13, Ngong Road, Nairobi,Kenya. P. O. Box 2886-00606 Nairobi.